Committed to Customer Service

You may have received a phone call from a member of our customer services team recently as part of our commitment to evaluate and fine tune our service offering.

Your thoughts and feedback are invaluable to us and we would like to thank you for your time and insights.

Here are just a few of the enhanced processes we have implemented this year which we hope you are benefiting from:

•    Increased clients meetings – at all stages of the design and installation process including post-order, pre-design, pre-start, project handover
•    Weekly progress reports
•    Improved format for project handover meetings
•    Internal project reviews
•    Appointment of team co ordinator

If you haven’t been contacted by our team, we’d love to get your opinion of how we perform. Let us know what we’re doing well or what we can improve by emailing info@firedesignsolutions.com